Following are some of the more common questions about playing at Stars. If your question is not answered here, don't hesitate to contact us.

· How do I get started playing at Stars?

The first thing you need to do is download our free software. The reason we have a download version tournament is because having the software on your computer enables games of much higher quality and speed than can be played on your web browser.

Open installation folder and run gsupdater.exe. By default this is C:\Program Files\Stars\gsupdater.exe.

· How does Stars ensure the fairness of its games?

The honesty and fairness of our games is enabled by a sophisticated random number generator that yields a payout percentage (the percentage of total wins out of total bets).

· How does Stars protect my privacy?

Stars implements the most robust security measures available, including a Firewall and RSA encryption, to make sure that delicate information remains 100% secure with us.

· How do I deposit money into my account and what are my options?

For a detailed summary of the various deposit methods, please visit the Banking Options page.

· What happens if my Internet connection is cut off while playing?

Stars has an integrated abnormal disconnection handling mechanism that protects the player in the event of a disconnection. If you get disconnected while in the middle of a game and are unable to reconnect to the tournament, don't panic -- you will simply be logged out after a certain period of inactivity. If you were playing Blackjack, Craps, or Video Poker when the disconnection occurred and succeed in reconnecting prior to being logged out, the system will return you to the exact moment when the game was interrupted. If you were playing a game such as Slots and Roulette, where the player does not affect the result of the game after placing his wager, proceed to the Game History section to view your game's outcome.

· How do I remove a bet if I change my mind?

In games such as Blackjack, Roulette, Craps right-click with your mouse on the chips you wish to remove. In Roulette you can also click on the Clear Bet button to remove all of your bets from the table. In Slots and Video Poker, follow the game instructions to return the coins from the machine to your balance. If other coins remain in the machine, don't worry - they will be credited to your balance when you exit from the game.

· Where can I find instructions on the various games?

Our tournament comes with a built-in Help section. Click on the help button in the tournament lobby for a complete set of instructions on all of the games you can even use the help feature while in the middle of a game! You can also access this information from our Games Rules page.
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